Refund policy

Returns, withdrawal and refunds

These terms apply to purchases made on gorilla-socks.com by consumers, i.e. individuals buying for purposes outside their trade or profession. Seller: Gorilla Socks Italy S.r.l., Via Enrico Besana 3, 20122 Milan (MI), Italy, VAT no. 08795611212.

1. Right of withdrawal (14 days)

Under Articles 52 et seq. of the Italian Consumer Code (Legislative Decree 206/2005) you may withdraw from the contract without giving any reason within 14 days of the day on which you, or a third party you designate other than the carrier, take possession of the goods. If your order is delivered in several shipments, the period runs from receipt of the last item.

2. Voluntary extension to 30 days

In addition to your statutory right of withdrawal, Gorilla Socks voluntarily gives you 30 days from receipt of your order to return products and obtain a refund or exchange. This extension does not limit your statutory rights in any way.

3. Condition of returned products

Products must be new: unworn, unwashed, with tags and original packaging intact. For hygiene reasons we cannot accept worn or washed socks. You are liable for any reduction in value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning (Article 57 of the Consumer Code).

4. How to request a return

Write to orders@gorilla-socks.com (or to our certified email PEC legal@pec.gorilla-socks.it) stating your name, email, order number and the products to return; any clear statement of withdrawal is valid. You will find a prepaid return label in the parcel; if you don't have one, we will send it to you. Return shipping is at our expense: you do not have to advance any cost. Send your request within 14 days of receipt (30 days if you use the voluntary extension) and ship the products back within 14 days of the request.

5. Refund

We refund the amount due within 14 days of receiving the returned products (or of proof of shipment, if earlier), using the same payment method used for the purchase. If you withdraw within 14 days of receipt, the refund also includes the original delivery costs, up to the cheapest standard delivery method we offer; any extra costs for faster delivery are not refundable. For returns requested between day 15 and day 30 (voluntary extension) we refund the price of the products, excluding original shipping costs.

6. Exchanges

You can exchange size or model, subject to availability. Return shipping is free; the standard shipping rates apply to sending the replacement product. If the requested product is not available, we will refund you.

7. Defective or non-conforming products

You are entitled to the legal guarantee of conformity of 24 months from delivery (Articles 128 et seq. of the Consumer Code). In case of a defect you can obtain, free of charge, repair or replacement and, where these are impossible or inadequate, a price reduction or termination of the contract. Write to orders@gorilla-socks.com and, if possible, attach some photos.

8. Damaged parcel or wrong order

If your parcel arrives damaged or you receive a product different from the one ordered, contact us immediately with photos: we will replace or refund it at no cost to you.

9. Complaints and disputes

For any complaint write to info@gorilla-socks.com or to the PEC legal@pec.gorilla-socks.it. You may also apply to alternative dispute resolution (ADR) bodies for consumers and to the court of your place of residence or domicile.

Last updated: 31 October 2026